We get asked all the time, "it's listed on your website, but is it in stock if I order it now?" So to help answer this question we've added a new item to every product page.
Just below the price and before the product options such as colour, size or quantity, there is now a note on the stock. It will show one of the following:
- In Stock: Yes
- In Stock: No
- In Stock: On order
What happens if a product is on order when you purchase it?
If a product is on order, an estimated time of arrival, or ETA will be shown below in the form of:
- ETA: 20/05/2010
This is an estimate of when we expect it to arrive based on the time the order was placed and on tracking information we receive from our suppliers. Unfortunately this date cannot be guaranteed.
Once the products we have on order arrive we despatch them out to you with our next shipment.
What happens if a product is not in stock and not on order when you purchase it?
If a product is not in stock, you will normally see the following in the ETA field:
- ETA: By order
This means that while we don't have it in stock and we don't currently have it on order, we will place an order with our suppliers to get it as soon as you put an order in with us.
The process if a product is not in stock and not on order:
- You purchase something that is not in stock.
- We receive your order and contact our suppliers.
- If our supplier has it in stock we will place an order with them.
- We will contact you ASAP to give you an ETA on when we expect it to arrive. This is normally around 2-4 week days after we place the order with our supplier.
- Once it arrives here we will send it out to you with our next shipment.
- You will receive a notifcation that it has arrived and is now on it's way to you.
If our supplier doesn't currently have the product in stock, then it may be possible to backorder it. If it is not possible to backorder the product than we you can change your order, or we can refund your money in the event that there is nothing else you would like to purchase at the time.
What does it actually look like when a product is in stock/out of stock/on order?
When a product is in stock:
When a product is on order:
When a product is not in stock and not on order:
All attempts are made to ensure that our stock availabilities are kept up to date, however they will not always be accurate and there may be times where a product does not arrive by the ETA, or when an item that is listed as being in stock is not actually in stock. This could be due to any number of reasons. Please contact us for the most up to date stock availability or if you are uncertain what all this means.